Refund policy

All Sales Are Final

Thank you for supporting our small handmade business! Because our products are handmade using unique, limited, and sometimes one-of-a-kind materials, all sales are final. At this time, we do not accept returns, exchanges, or refunds for any reason, including change of mind, incorrect size or color selection, or simply deciding that an item is no longer wanted.

We encourage customers to carefully review product descriptions, photos, measurements, sizing information, and other details before placing an order. If you have questions about an item before purchasing, please contact us and we will be happy to help whenever possible.

Damaged, Incorrect, or Defective Orders

We take pride in the quality of our handmade products and will do our best to make things right if we make a mistake with your order.

If you receive an item that is incorrect, arrives damaged due to an issue with our packaging, or has a confirmed defect caused by our workmanship, please contact us as soon as possible after delivery. Please include your order number and clear photographs of the item and packaging so we can review the issue.

If the issue is determined to be our error, we may, at our discretion, offer a replacement, repair, or another appropriate resolution.

Shipping & Delivery

Once an order has been properly packaged and handed over to the shipping carrier, we are no longer responsible for the package or its condition while in transit.

We are not responsible for:

Lost, stolen, or misplaced packages after shipment

Delayed deliveries

Packages marked as delivered but not received

Damage caused by the shipping carrier

Incorrect or incomplete shipping addresses provided by the customer

Packages returned to us because the customer was unavailable or the address provided was incorrect

Damage caused by improper handling, storage, use, or care after delivery

Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is lost, delayed, damaged, or marked as delivered but cannot be located, the customer may need to contact the shipping carrier directly to file a claim. We will provide available tracking information and reasonable assistance when possible.

Handmade & One-of-a-Kind Items

Please understand that handmade items may have slight variations in color, texture, shape, finish, or appearance. These variations are a natural part of handmade products and should not be considered defects.

Because we use unique and limited-source materials, replacement items may not always be identical or available. If we make an error with an order, we will work with the customer to determine the best available solution based on the circumstances and availability of materials.

Our Commitment

While all sales are final, we want every customer to be happy with their purchase. If you believe there is an issue with an order that was caused by us, please reach out. We will review the situation fairly and do our best to make it right.

By placing an order, the customer acknowledges and agrees to this Return & Refund Policy.